{
  "license": {
    "name": "CC BY 4.0",
    "url": "https://creativecommons.org/licenses/by/4.0/"
  },
  "cite_as": "Newsprint, \"Critical Mention: what it sells, price and AI features\", https://www.newsprint.com/companies/critical-mention/, updated 2026-11-12",
  "updated_at": "2026-11-12",
  "url": "https://www.newsprint.com/companies/critical-mention/",
  "markdown_url": "https://www.newsprint.com/companies/critical-mention.md",
  "title": "Critical Mention: what it sells, price and AI features",
  "opening_answer": "Critical Mention is on 3 Newsprint research maps: the PR software map, the AI visibility map and the social monitoring map. We record 4 dated launches and events for it. The latest is dated Sept. 1, 2026.",
  "period": "2002 to Sept. 1, 2026",
  "methodology_url": "https://www.newsprint.com/updates/pr-software/#methodology",
  "company": {
    "id": "CSYDM7T",
    "slug": "critical-mention",
    "name": "Critical Mention",
    "aliases": [],
    "site": "https://www.criticalmention.com/",
    "summary": null,
    "founded": 2002,
    "categories": [
      "monitoring"
    ],
    "status": "active",
    "price_note": "no prices published; custom packages by contact ('Let us know what your earned media needs are and we will create a package to meet those needs'), including agency accounts, plans for single brands, special rates for nonprofits and API access for partners",
    "update_channels": [
      {
        "kind": "newsroom",
        "url": "https://www.criticalmention.com/latest-news/"
      },
      {
        "kind": "blog",
        "url": "https://www.criticalmention.com/blog/"
      }
    ],
    "updated_at": "2026-10-23",
    "off_map": null,
    "merged_into": null,
    "category_names": [
      "Media monitoring and analysis"
    ]
  },
  "confirmed_product_launches": 2,
  "dated_product_launches": 2,
  "undated_launches": 0,
  "launches_data_url": "https://www.newsprint.com/data/launches.json",
  "count": 2,
  "launches": [
    {
      "id": "L7TKFW48K",
      "company": "critical-mention",
      "product": null,
      "title": "Becomes the Mention module, adding global print, social and premium content",
      "summary": "In the US, Critical Mention's monitoring and analytics now run as the Mention module of Onclusive's Unified Platform. The module adds global print, more social channels and premium content to Critical Mention's broadcast and online coverage.",
      "kind": "feature",
      "features": [
        "media-monitoring"
      ],
      "tags": [],
      "categories": [
        "monitoring"
      ],
      "tech": "rules",
      "stage": "ga",
      "announced_on": "2026-09-01",
      "available_on": "2026-09-01",
      "date_precision": "day",
      "sources": [
        {
          "url": "https://news.onclusive.com/news/onclusive-launches-unified-platform-connecting-media-monitoring-measurement-and-pr-workflows",
          "name": "Onclusive newsroom",
          "quote": "Mention – the established media monitoring & analytics capabilities customers know and trust from Critical Mention, with expanded global print, social channels, and premium content.",
          "retrieved_at": "2026-11-05"
        }
      ],
      "verification": {
        "status": "confirmed",
        "model": "claude-opus-5-5",
        "checked_at": "2026-11-05",
        "content_hash": "030d12969dd1fd636b8de9354189654f30db24fb7ecbf69213235772e969161e"
      },
      "recorded_on": "2026-11-05",
      "issue": null,
      "supersedes": null,
      "updated_at": "2026-11-05",
      "skill_grade": null,
      "needs_paid_data": null,
      "install_url": null,
      "recognition": null,
      "people": [],
      "feature_urls": {
        "media-monitoring": "https://www.newsprint.com/features/media-monitoring/"
      },
      "url": "https://www.newsprint.com/companies/critical-mention/#launch-L7TKFW48K",
      "issues": []
    },
    {
      "id": "LWMB6HJ1P",
      "company": "critical-mention",
      "product": null,
      "title": "GEO Analytics launches in the US for AI-search brand visibility",
      "summary": "Tracks how a brand appears in answers from ChatGPT, Gemini, Grok, Claude and Perplexity, and which sources shape those answers. Critical Mention sells it as AI Brand Visibility.",
      "kind": "product",
      "features": [
        "ai-answer-tracking",
        "ai-cited-sources"
      ],
      "tags": [],
      "categories": [
        "monitoring"
      ],
      "tech": null,
      "stage": "ga",
      "announced_on": "2026-08-04",
      "available_on": "2026-08-04",
      "date_precision": "day",
      "sources": [
        {
          "url": "https://news.onclusive.com/news/onclusive-launches-geo-analytics-in-the-us-to-help-brands-understand-their-visibility-in-ai-search",
          "name": "Onclusive newsroom (owner of Critical Mention)",
          "quote": "Onclusive GEO Analytics is available now in the US.",
          "retrieved_at": "2026-10-26"
        }
      ],
      "verification": {
        "status": "confirmed",
        "model": "claude-opus-5-5",
        "checked_at": "2026-10-26",
        "content_hash": "33022548e468a102710e4aa6fc02d6685879402eae538542e22158fc83757aa3"
      },
      "recorded_on": "2026-10-26",
      "issue": null,
      "supersedes": null,
      "updated_at": "2026-10-26",
      "skill_grade": null,
      "needs_paid_data": null,
      "install_url": null,
      "recognition": null,
      "people": [],
      "feature_urls": {
        "ai-answer-tracking": "https://www.newsprint.com/features/ai-answer-tracking/",
        "ai-cited-sources": "https://www.newsprint.com/features/ai-cited-sources/"
      },
      "url": "https://www.newsprint.com/companies/critical-mention/#launch-LWMB6HJ1P",
      "issues": []
    }
  ],
  "launch_list": false,
  "indexed": true,
  "summary": {
    "text": "\"A Fast, Reliable Earned Media Suite You Can Trust.\" A New York media monitoring service, sold today as Critical Mention by Onclusive: it records more than 2,500 TV and radio stations, with clips from every Nielsen market in the US, and adds online news, paywalled and print sources, podcasts and social media, with real-time alerts, the Wordplay clip editor, sentiment, share of voice and publicity value in branded reports, and an API. A media contact database of millions of records builds and exports pitching lists. Its AI Brand Visibility page sells tracking of how ChatGPT, Gemini, Grok, Claude and Perplexity describe a brand and which sources they cite. It ran its own capture network and sold broadcast feeds to other platforms; Onclusive bought it in May 2022.",
    "source": {
      "name": "criticalmention.com",
      "url": "https://www.criticalmention.com/about-us/"
    },
    "from": "map"
  },
  "maps": [
    {
      "map": "ai-for-pr",
      "title": "The PR software map",
      "url": "https://www.newsprint.com/research/pr-software/#co-critical-mention",
      "section": "companies",
      "name": "Critical Mention",
      "site": "https://www.criticalmention.com/",
      "category": "Media monitoring and analysis",
      "what": "\"A Fast, Reliable Earned Media Suite You Can Trust.\" A New York media monitoring service, sold today as Critical Mention by Onclusive: it records more than 2,500 TV and radio stations, with clips from every Nielsen market in the US, and adds online news, paywalled and print sources, podcasts and social media, with real-time alerts, the Wordplay clip editor, sentiment, share of voice and publicity value in branded reports, and an API. A media contact database of millions of records builds and exports pitching lists. Its AI Brand Visibility page sells tracking of how ChatGPT, Gemini, Grok, Claude and Perplexity describe a brand and which sources they cite. It ran its own capture network and sold broadcast feeds to other platforms; Onclusive bought it in May 2022.",
      "what_source": {
        "name": "criticalmention.com",
        "url": "https://www.criticalmention.com/about-us/"
      },
      "price": "no prices published; custom packages by contact ('Let us know what your earned media needs are and we will create a package to meet those needs'), including agency accounts, plans for single brands, special rates for nonprofits and API access for partners",
      "price_published": false,
      "capabilities": {
        "label": "Covers",
        "items": [
          "Discover",
          "Search",
          "Measure"
        ]
      },
      "scale_tier": 2,
      "scale": "Established: a public parent, or a disclosed user or customer base ('2,000 organizations, including more than 100 media companies, use Critical Mention' (1 September 2015 release); owned by Onclusive since May 2022 (Onclusive is owned by Symphony Technology Group, per the acquisition release); no revenue disclosed)",
      "founded": "2002",
      "founded_source": null,
      "fate": null,
      "sources": [
        {
          "name": "criticalmention.com",
          "url": "https://www.criticalmention.com/about-us/"
        }
      ],
      "more_sources": 19,
      "cross_listed": false
    },
    {
      "map": "ai-visibility",
      "title": "The AI visibility map",
      "url": "https://www.newsprint.com/research/ai-visibility/#co-critical-mention",
      "section": "companies",
      "name": "Critical Mention",
      "site": "https://www.criticalmention.com/",
      "category": "PR and monitoring",
      "what": "Media monitoring and media contact software for PR teams, with a GEO Analytics tool that tracks how brands appear in AI answers.",
      "what_source": {
        "name": "criticalmention.com",
        "url": "https://www.criticalmention.com/ai-brand-visibility/"
      },
      "price": null,
      "price_published": false,
      "capabilities": {
        "label": "Capabilities",
        "items": [
          "Tracks answers",
          "Cited sources",
          "Content (partial)",
          "PR and outreach"
        ]
      },
      "scale_tier": null,
      "scale": null,
      "founded": "2002",
      "founded_source": {
        "name": "criticalmention.com",
        "url": "https://www.criticalmention.com/about-us/"
      },
      "fate": null,
      "sources": [
        {
          "name": "criticalmention.com",
          "url": "https://www.criticalmention.com/ai-brand-visibility/"
        },
        {
          "name": "criticalmention.com",
          "url": "https://www.criticalmention.com/about-us/"
        }
      ],
      "more_sources": 0,
      "cross_listed": true
    },
    {
      "map": "social-monitoring",
      "title": "The social monitoring map",
      "url": "https://www.newsprint.com/research/social-monitoring/#co-critical-mention",
      "section": "companies",
      "name": "Critical Mention",
      "site": "https://www.criticalmention.com/",
      "category": "Social listening suites",
      "what": "Earned-media monitoring suite covering broadcast TV, podcasts, online news and social media listening, with real-time alerts and a Developer API. An agent would use it to search broadcast and podcast mentions.",
      "what_source": {
        "name": "criticalmention.com",
        "url": "https://www.criticalmention.com/"
      },
      "price": "No pricing seen on homepage",
      "price_published": false,
      "capabilities": {
        "label": "Platforms",
        "items": [
          "Podcasts",
          "News"
        ]
      },
      "scale_tier": 2,
      "scale": "Established: a public parent, or a disclosed user or customer base ('2,000 organizations, including more than 100 media companies, use Critical Mention' (1 September 2015 release); owned by Onclusive since May 2022 (Onclusive is owned by Symphony Technology Group, per the acquisition release); no revenue disclosed)",
      "founded": "2002",
      "founded_source": {
        "name": "criticalmention.com",
        "url": "https://www.criticalmention.com/about-us/"
      },
      "fate": null,
      "sources": [
        {
          "name": "criticalmention.com",
          "url": "https://www.criticalmention.com/"
        },
        {
          "name": "criticalmention.com",
          "url": "https://www.criticalmention.com/about-us/"
        }
      ],
      "more_sources": 0,
      "cross_listed": true
    }
  ],
  "off_map_url": null,
  "timeline": [
    {
      "id": "launch-L7TKFW48K",
      "url": "https://www.newsprint.com/companies/critical-mention/#launch-L7TKFW48K",
      "on": "2026-09-01",
      "date_precision": "day",
      "title": "Becomes the Mention module, adding global print, social and premium content",
      "summary": "In the US, Critical Mention's monitoring and analytics now run as the Mention module of Onclusive's Unified Platform. The module adds global print, more social channels and premium content to Critical Mention's broadcast and online coverage.",
      "kind": "Product launch",
      "from": {
        "name": "The launch record",
        "url": "https://www.newsprint.com/launches/"
      },
      "source": {
        "name": "Onclusive newsroom",
        "url": "https://news.onclusive.com/news/onclusive-launches-unified-platform-connecting-media-monitoring-measurement-and-pr-workflows"
      }
    },
    {
      "id": "launch-LWMB6HJ1P",
      "url": "https://www.newsprint.com/companies/critical-mention/#launch-LWMB6HJ1P",
      "on": "2026-08-04",
      "date_precision": "day",
      "title": "GEO Analytics launches in the US for AI-search brand visibility",
      "summary": "Tracks how a brand appears in answers from ChatGPT, Gemini, Grok, Claude and Perplexity, and which sources shape those answers. Critical Mention sells it as AI Brand Visibility.",
      "kind": "Product launch",
      "from": {
        "name": "The launch record",
        "url": "https://www.newsprint.com/launches/"
      },
      "source": {
        "name": "Onclusive newsroom (owner of Critical Mention)",
        "url": "https://news.onclusive.com/news/onclusive-launches-geo-analytics-in-the-us-to-help-brands-understand-their-visibility-in-ai-search"
      }
    },
    {
      "id": "event-1",
      "url": "https://www.newsprint.com/companies/critical-mention/#event-1",
      "on": "2022-05-26",
      "date_precision": "day",
      "title": "Critical Mention joins Onclusive",
      "summary": "Onclusive, owned by Symphony Technology Group, acquires Critical Mention, combining its monitoring and media contact database with Onclusive's monitoring and measurement.",
      "kind": "Acquisition",
      "from": {
        "name": "The PR software map",
        "url": "https://www.newsprint.com/research/pr-software/#co-critical-mention"
      },
      "source": {
        "name": "Critical Mention release",
        "url": "https://www.criticalmention.com/blog/press-releases/onclusive-expands-us-footprint-with-critical-mention/"
      }
    },
    {
      "id": "event-2",
      "url": "https://www.newsprint.com/companies/critical-mention/#event-2",
      "on": "2002-01-01",
      "date_precision": "year",
      "title": "Critical Mention founded",
      "summary": "Critical Mention is founded in New York City and launches as a media monitoring SaaS provider.",
      "kind": "Founded",
      "from": {
        "name": "The PR software map",
        "url": "https://www.newsprint.com/research/pr-software/#co-critical-mention"
      },
      "source": {
        "name": "Critical Mention release (2015-03-06)",
        "url": "https://www.criticalmention.com/blog/press-releases/critical-mention-adds-twitter-worlds-largest-live-tv-ecosystem-enabling-instant-correlation-ads-editorial-tv-radio-resulting-engagement-twitter/"
      }
    }
  ]
}