# Critical Mention: what it sells, price and AI features

URL: https://www.newsprint.com/companies/critical-mention/
Covers: 2002 to Sept. 1, 2026
Updated: 2026-11-12
License: CC BY 4.0, https://creativecommons.org/licenses/by/4.0/
Cite as: Newsprint, "Critical Mention: what it sells, price and AI features", https://www.newsprint.com/companies/critical-mention/, updated 2026-11-12

> Critical Mention is on 3 Newsprint research maps: the PR software map, the AI visibility map and the social monitoring map. We record 4 dated launches and events for it. The latest is dated Sept. 1, 2026.

"A Fast, Reliable Earned Media Suite You Can Trust." A New York media monitoring service, sold today as Critical Mention by Onclusive: it records more than 2,500 TV and radio stations, with clips from every Nielsen market in the US, and adds online news, paywalled and print sources, podcasts and social media, with real-time alerts, the Wordplay clip editor, sentiment, share of voice and publicity value in branded reports, and an API. A media contact database of millions of records builds and exports pitching lists. Its AI Brand Visibility page sells tracking of how ChatGPT, Gemini, Grok, Claude and Perplexity describe a brand and which sources they cite. It ran its own capture network and sold broadcast feeds to other platforms; Onclusive bought it in May 2022. Source: [criticalmention.com](https://www.criticalmention.com/about-us/).

## Facts

- Site: [criticalmention.com](https://www.criticalmention.com/)
- Founded: [2002](https://www.criticalmention.com/about-us/)
- Category: Media monitoring and analysis
- Status: Active
- Price: no prices published; custom packages by contact ('Let us know what your earned media needs are and we will create a package to meet those needs'), including agency accounts, plans for single brands, special rates for nonprofits and API access for partners

## On the research maps

### [The PR software map](https://www.newsprint.com/research/pr-software/#co-critical-mention)

"A Fast, Reliable Earned Media Suite You Can Trust." A New York media monitoring service, sold today as Critical Mention by Onclusive: it records more than 2,500 TV and radio stations, with clips from every Nielsen market in the US, and adds online news, paywalled and print sources, podcasts and social media, with real-time alerts, the Wordplay clip editor, sentiment, share of voice and publicity value in branded reports, and an API. A media contact database of millions of records builds and exports pitching lists. Its AI Brand Visibility page sells tracking of how ChatGPT, Gemini, Grok, Claude and Perplexity describe a brand and which sources they cite. It ran its own capture network and sold broadcast feeds to other platforms; Onclusive bought it in May 2022. Source: [criticalmention.com](https://www.criticalmention.com/about-us/).

- Category: Media monitoring and analysis
- Price: no prices published; custom packages by contact ('Let us know what your earned media needs are and we will create a package to meet those needs'), including agency accounts, plans for single brands, special rates for nonprofits and API access for partners
- Covers: Discover, Search and Measure
- Scale: Established: a public parent, or a disclosed user or customer base ('2,000 organizations, including more than 100 media companies, use Critical Mention' (1 September 2015 release); owned by Onclusive since May 2022 (Onclusive is owned by Symphony Technology Group, per the acquisition release); no revenue disclosed)
- Founded: 2002

Sources: [criticalmention.com](https://www.criticalmention.com/about-us/) and [19 more on the map](https://www.newsprint.com/research/pr-software/#co-critical-mention).

### [The AI visibility map](https://www.newsprint.com/research/ai-visibility/#co-critical-mention)

Media monitoring and media contact software for PR teams, with a GEO Analytics tool that tracks how brands appear in AI answers. Source: [criticalmention.com](https://www.criticalmention.com/ai-brand-visibility/).

- Category: PR and monitoring
- Capabilities: Tracks answers, Cited sources, Content (partial) and PR and outreach
- Founded: [2002](https://www.criticalmention.com/about-us/)

Sources: [criticalmention.com](https://www.criticalmention.com/ai-brand-visibility/) and [criticalmention.com](https://www.criticalmention.com/about-us/).

### [The social monitoring map](https://www.newsprint.com/research/social-monitoring/#co-critical-mention)

Earned-media monitoring suite covering broadcast TV, podcasts, online news and social media listening, with real-time alerts and a Developer API. An agent would use it to search broadcast and podcast mentions. Source: [criticalmention.com](https://www.criticalmention.com/).

- Category: Social listening suites
- Price: No pricing seen on homepage
- Platforms: Podcasts and News
- Scale: Established: a public parent, or a disclosed user or customer base ('2,000 organizations, including more than 100 media companies, use Critical Mention' (1 September 2015 release); owned by Onclusive since May 2022 (Onclusive is owned by Symphony Technology Group, per the acquisition release); no revenue disclosed)
- Founded: [2002](https://www.criticalmention.com/about-us/)

Sources: [criticalmention.com](https://www.criticalmention.com/) and [criticalmention.com](https://www.criticalmention.com/about-us/).

## Launches and dated events, newest first

### Becomes the Mention module, adding global print, social and premium content

Product launch, Sept. 1, 2026. In the US, Critical Mention's monitoring and analytics now run as the Mention module of Onclusive's Unified Platform. The module adds global print, more social channels and premium content to Critical Mention's broadcast and online coverage.

Source: [Onclusive newsroom](https://news.onclusive.com/news/onclusive-launches-unified-platform-connecting-media-monitoring-measurement-and-pr-workflows). From [the launch record](https://www.newsprint.com/launches/).

### GEO Analytics launches in the US for AI-search brand visibility

Product launch, Aug. 4, 2026. Tracks how a brand appears in answers from ChatGPT, Gemini, Grok, Claude and Perplexity, and which sources shape those answers. Critical Mention sells it as AI Brand Visibility.

Source: [Onclusive newsroom (owner of Critical Mention)](https://news.onclusive.com/news/onclusive-launches-geo-analytics-in-the-us-to-help-brands-understand-their-visibility-in-ai-search). From [the launch record](https://www.newsprint.com/launches/).

### Critical Mention joins Onclusive

Acquisition, May 26, 2022. Onclusive, owned by Symphony Technology Group, acquires Critical Mention, combining its monitoring and media contact database with Onclusive's monitoring and measurement.

Source: [Critical Mention release](https://www.criticalmention.com/blog/press-releases/onclusive-expands-us-footprint-with-critical-mention/). From [the PR software map](https://www.newsprint.com/research/pr-software/#co-critical-mention).

### Critical Mention founded

Founded, 2002. Critical Mention is founded in New York City and launches as a media monitoring SaaS provider.

Source: [Critical Mention release (2015-03-06)](https://www.criticalmention.com/blog/press-releases/critical-mention-adds-twitter-worlds-largest-live-tv-ecosystem-enabling-instant-correlation-ads-editorial-tv-radio-resulting-engagement-twitter/). From [the PR software map](https://www.newsprint.com/research/pr-software/#co-critical-mention).

## Methodology and corrections

How we track launches, and how to report an error: https://www.newsprint.com/updates/pr-software/#methodology