{
  "license": {
    "name": "CC BY 4.0",
    "url": "https://creativecommons.org/licenses/by/4.0/"
  },
  "cite_as": "Newsprint, \"Freshsales: what it sells, price and AI features\", https://www.newsprint.com/companies/freshsales/, updated 2026-11-11",
  "updated_at": "2026-11-11",
  "url": "https://www.newsprint.com/companies/freshsales/",
  "markdown_url": "https://www.newsprint.com/companies/freshsales.md",
  "title": "Freshsales: what it sells, price and AI features",
  "opening_answer": "Freshsales is on the AI revenue operations software map. No dated launches recorded yet.",
  "period": null,
  "methodology_url": "https://www.newsprint.com/updates/pr-software/#methodology",
  "company": {
    "id": "C59E0Q9",
    "slug": "freshsales",
    "name": "Freshsales",
    "aliases": [],
    "site": "https://www.freshworks.com/crm/sales/",
    "summary": "Freshworks' sales CRM, described as an \"AI-powered sales CRM\" under the line \"Sell smarter and close deals faster.\" Sales teams get lead capture, scoring and routing, deal views and forecasting. Freddy AI scores intent, recommends deals to work and writes emails. A paid Freddy AI Agent add-on handles customer sessions.",
    "founded": 2010,
    "categories": [
      "crm"
    ],
    "status": "active",
    "price_note": null,
    "update_channels": [],
    "updated_at": "2026-11-11",
    "off_map": null,
    "merged_into": null,
    "category_names": [
      "CRM platforms"
    ]
  },
  "confirmed_product_launches": 0,
  "dated_product_launches": 0,
  "undated_launches": 0,
  "launches_data_url": "https://www.newsprint.com/data/launches.json",
  "count": 0,
  "launches": [],
  "launch_list": false,
  "indexed": true,
  "summary": {
    "text": "Freshworks' sales CRM, described as an \"AI-powered sales CRM\" under the line \"Sell smarter and close deals faster.\" Sales teams get lead capture, scoring and routing, deal views and forecasting. Freddy AI scores intent, recommends deals to work and writes emails. A paid Freddy AI Agent add-on handles customer sessions.",
    "source": {
      "name": "freshworks.com",
      "url": "https://www.freshworks.com/crm/sales/"
    },
    "from": "record"
  },
  "maps": [
    {
      "map": "revenue-operations-software",
      "title": "The AI revenue operations software map",
      "url": "https://www.newsprint.com/research/revenue-operations-software/#co-freshsales",
      "section": "companies",
      "name": "Freshsales",
      "site": "https://www.freshworks.com/crm/sales/",
      "category": "CRM platforms",
      "what": "Freshworks' sales CRM, described as an \"AI-powered sales CRM\" under the line \"Sell smarter and close deals faster.\" Sales teams get lead capture, scoring and routing, deal views and forecasting. Freddy AI scores intent, recommends deals to work and writes emails. A paid Freddy AI Agent add-on handles customer sessions.",
      "what_source": {
        "name": "freshworks.com",
        "url": "https://www.freshworks.com/crm/sales/"
      },
      "price": "Growth $9, Pro $39, Enterprise $59 per user per month, billed annually; Freddy AI Agent add-on $49 per 100 sessions",
      "price_published": false,
      "capabilities": {
        "label": "AI capabilities",
        "items": [
          "Named agent",
          "Assistant",
          "Deal inspection",
          "AI forecasting",
          "AI outreach",
          "Scoring and routing"
        ]
      },
      "scale_tier": 1,
      "scale": "Enterprise incumbent: a public company or nine-figure revenue (Freshworks is a public company (NASDAQ: FRSH); Freshsales is trusted by 74,000+ businesses per its page.)",
      "founded": "2010",
      "founded_source": null,
      "fate": null,
      "sources": [
        {
          "name": "freshworks.com",
          "url": "https://www.freshworks.com/crm/sales/"
        },
        {
          "name": "freshworks.com",
          "url": "https://www.freshworks.com/crm/pricing/"
        },
        {
          "name": "freshworks.com",
          "url": "https://www.freshworks.com/company/newsroom/"
        }
      ],
      "more_sources": 0,
      "cross_listed": false
    }
  ],
  "off_map_url": null,
  "timeline": []
}