{
  "license": {
    "name": "CC BY 4.0",
    "url": "https://creativecommons.org/licenses/by/4.0/"
  },
  "cite_as": "Newsprint, \"Konnect Insights: what it sells, price and AI features\", https://www.newsprint.com/companies/konnect-insights/, updated 2026-11-11",
  "updated_at": "2026-11-11",
  "url": "https://www.newsprint.com/companies/konnect-insights/",
  "markdown_url": "https://www.newsprint.com/companies/konnect-insights.md",
  "title": "Konnect Insights: what it sells, price and AI features",
  "opening_answer": "Konnect Insights is on the social monitoring map. We record 2 dated launches and events for it. The latest is dated Oct. 6, 2026.",
  "period": "July 21 to Oct. 6, 2026",
  "methodology_url": "https://www.newsprint.com/updates/pr-software/#methodology",
  "company": {
    "id": "CNQPJR8",
    "slug": "konnect-insights",
    "name": "Konnect Insights",
    "aliases": [],
    "site": "https://konnectinsights.com/",
    "summary": "AI omnichannel CX platform with social listening, analytics and ticketing across X, Facebook, Instagram, LinkedIn, YouTube, TikTok, Reddit and more. An agent would use the Listening module and developer API for mention data.",
    "founded": 2012,
    "categories": [
      "listening-suite"
    ],
    "status": "active",
    "price_note": null,
    "update_channels": [],
    "updated_at": "2026-11-11",
    "off_map": null,
    "merged_into": null,
    "category_names": [
      "Social listening suites"
    ]
  },
  "confirmed_product_launches": 0,
  "dated_product_launches": 0,
  "undated_launches": 0,
  "launches_data_url": "https://www.newsprint.com/data/launches.json",
  "count": 0,
  "launches": [],
  "launch_list": false,
  "indexed": true,
  "summary": {
    "text": "AI omnichannel CX platform with social listening, analytics and ticketing across X, Facebook, Instagram, LinkedIn, YouTube, TikTok, Reddit and more. An agent would use the Listening module and developer API for mention data.",
    "source": {
      "name": "konnectinsights.com",
      "url": "https://konnectinsights.com/"
    },
    "from": "record"
  },
  "maps": [
    {
      "map": "social-monitoring",
      "title": "The social monitoring map",
      "url": "https://www.newsprint.com/research/social-monitoring/#co-konnect-insights",
      "section": "companies",
      "name": "Konnect Insights",
      "site": "https://konnectinsights.com/",
      "category": "Social listening suites",
      "what": "AI omnichannel CX platform with social listening, analytics and ticketing across X, Facebook, Instagram, LinkedIn, YouTube, TikTok, Reddit and more. An agent would use the Listening module and developer API for mention data.",
      "what_source": {
        "name": "konnectinsights.com",
        "url": "https://konnectinsights.com/"
      },
      "price": "Social listening starts on Professional at $79/user/month billed yearly; Advanced is $129/user/month and Enterprise is custom. The $39 Starter plan excludes listening.",
      "price_published": true,
      "capabilities": {
        "label": "Platforms",
        "items": [
          "X",
          "Facebook",
          "Instagram",
          "LinkedIn",
          "YouTube",
          "TikTok",
          "Threads",
          "Reddit",
          "Discord",
          "Telegram",
          "Reviews",
          "News",
          "Forums"
        ]
      },
      "scale_tier": 2,
      "scale": "Established: a public parent, or a disclosed user or customer base (Site says 'Trusted by 500+ enterprise brands across 35+ countries.')",
      "founded": "2012",
      "founded_source": {
        "name": "cbinsights.com",
        "url": "https://www.cbinsights.com/compare/konnect-insights-vs-quickmetrix"
      },
      "fate": null,
      "sources": [
        {
          "name": "konnectinsights.com",
          "url": "https://konnectinsights.com/"
        },
        {
          "name": "konnectinsights.com",
          "url": "https://konnectinsights.com/pricing/"
        },
        {
          "name": "cbinsights.com",
          "url": "https://www.cbinsights.com/compare/konnect-insights-vs-quickmetrix"
        }
      ],
      "more_sources": 0,
      "cross_listed": false
    }
  ],
  "off_map_url": null,
  "timeline": [
    {
      "id": "event-1",
      "url": "https://www.newsprint.com/companies/konnect-insights/#event-1",
      "on": "2026-10-06",
      "date_precision": "day",
      "title": "WeKonnect 2026 Brings India's CX Leaders Together Across Mumbai and Delhi to Drive the Shift from Experience to Intelligence",
      "summary": "Newsroom reports Front Office OS launched at WeKonnect 2026.",
      "kind": "Launch",
      "from": {
        "name": "The social monitoring map",
        "url": "https://www.newsprint.com/research/social-monitoring/#co-konnect-insights"
      },
      "source": {
        "name": "Konnect Insights newsroom",
        "url": "https://konnectinsights.com/newsroom/"
      }
    },
    {
      "id": "event-2",
      "url": "https://www.newsprint.com/companies/konnect-insights/#event-2",
      "on": "2026-07-21",
      "date_precision": "day",
      "title": "Konnect Insights Launches Konnect Research Cloud, Introducing the Front Office Operating System",
      "summary": "AI intelligence layer above the enterprise customer stack; homepage says apps connect through MCP.",
      "kind": "Launch",
      "from": {
        "name": "The social monitoring map",
        "url": "https://www.newsprint.com/research/social-monitoring/#co-konnect-insights"
      },
      "source": {
        "name": "Konnect Insights newsroom",
        "url": "https://konnectinsights.com/newsroom/"
      }
    }
  ]
}