{
  "license": {
    "name": "CC BY 4.0",
    "url": "https://creativecommons.org/licenses/by/4.0/"
  },
  "cite_as": "Newsprint, \"Microsoft Dynamics 365 Sales: what it sells, price and AI features\", https://www.newsprint.com/companies/microsoft-dynamics-365-sales/, updated 2026-11-11",
  "updated_at": "2026-11-11",
  "url": "https://www.newsprint.com/companies/microsoft-dynamics-365-sales/",
  "markdown_url": "https://www.newsprint.com/companies/microsoft-dynamics-365-sales.md",
  "title": "Microsoft Dynamics 365 Sales: what it sells, price and AI features",
  "opening_answer": "Microsoft Dynamics 365 Sales is on the AI revenue operations software map. We record 7 dated launches and events for it. The latest is dated Sept. 30, 2026.",
  "period": "Sept. 25, 2025 to Sept. 30, 2026",
  "methodology_url": "https://www.newsprint.com/updates/pr-software/#methodology",
  "company": {
    "id": "CW6G1SF",
    "slug": "microsoft-dynamics-365-sales",
    "name": "Microsoft Dynamics 365 Sales",
    "aliases": [],
    "site": "https://www.microsoft.com/en-us/dynamics-365/products/sales",
    "summary": "Microsoft's CRM for sellers, pitched as \"a trusted agentic CRM solution.\" Sales and revenue operations teams get lead, opportunity and pipeline management with named sales agents that qualify leads, research deals and answer sales operations questions from raw data. A Sales Agent also runs inside Microsoft 365 Copilot. Custom agents are built in Copilot Studio.",
    "founded": 1975,
    "categories": [
      "crm"
    ],
    "status": "active",
    "price_note": null,
    "update_channels": [],
    "updated_at": "2026-11-11",
    "off_map": null,
    "merged_into": null,
    "category_names": [
      "CRM platforms"
    ]
  },
  "confirmed_product_launches": 0,
  "dated_product_launches": 0,
  "undated_launches": 0,
  "launches_data_url": "https://www.newsprint.com/data/launches.json",
  "count": 0,
  "launches": [],
  "launch_list": false,
  "indexed": true,
  "summary": {
    "text": "Microsoft's CRM for sellers, pitched as \"a trusted agentic CRM solution.\" Sales and revenue operations teams get lead, opportunity and pipeline management with named sales agents that qualify leads, research deals and answer sales operations questions from raw data. A Sales Agent also runs inside Microsoft 365 Copilot. Custom agents are built in Copilot Studio.",
    "source": {
      "name": "microsoft.com",
      "url": "https://www.microsoft.com/en-us/dynamics-365/products/sales"
    },
    "from": "record"
  },
  "maps": [
    {
      "map": "revenue-operations-software",
      "title": "The AI revenue operations software map",
      "url": "https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales",
      "section": "companies",
      "name": "Microsoft Dynamics 365 Sales",
      "site": "https://www.microsoft.com/en-us/dynamics-365/products/sales",
      "category": "CRM platforms",
      "what": "Microsoft's CRM for sellers, pitched as \"a trusted agentic CRM solution.\" Sales and revenue operations teams get lead, opportunity and pipeline management with named sales agents that qualify leads, research deals and answer sales operations questions from raw data. A Sales Agent also runs inside Microsoft 365 Copilot. Custom agents are built in Copilot Studio.",
      "what_source": {
        "name": "microsoft.com",
        "url": "https://www.microsoft.com/en-us/dynamics-365/products/sales"
      },
      "price": "Professional $65, Enterprise $105, Premium $150 per user per month, billed yearly",
      "price_published": false,
      "capabilities": {
        "label": "AI capabilities",
        "items": [
          "Named agent",
          "Activity capture and CRM updates",
          "Assistant",
          "Deal inspection",
          "Data enrichment and hygiene",
          "Revenue analytics",
          "MCP or agent API",
          "AI outreach",
          "Quoting and pricing",
          "Scoring and routing"
        ]
      },
      "scale_tier": 1,
      "scale": "Enterprise incumbent: a public company or nine-figure revenue (Microsoft is a public company (NASDAQ: MSFT).)",
      "founded": "1975",
      "founded_source": null,
      "fate": null,
      "sources": [
        {
          "name": "microsoft.com",
          "url": "https://www.microsoft.com/en-us/dynamics-365/products/sales"
        },
        {
          "name": "learn.microsoft.com",
          "url": "https://learn.microsoft.com/dynamics365/sales/deprecations-sales"
        }
      ],
      "more_sources": 0,
      "cross_listed": false
    }
  ],
  "off_map_url": null,
  "timeline": [
    {
      "id": "event-1",
      "url": "https://www.newsprint.com/companies/microsoft-dynamics-365-sales/#event-1",
      "on": "2026-09-30",
      "date_precision": "day",
      "title": "Sales Close Agent closes to new instances; Sales Development agent replaces it",
      "summary": "Microsoft's deprecation page says that from 2026-09-30 customers cannot create new Sales Close Agent instances, and existing instances are removed on 2026-10-30. It points to the Sales Development agent instead.",
      "kind": "Shutdown",
      "from": {
        "name": "The AI revenue operations software map",
        "url": "https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales"
      },
      "source": {
        "name": "Vendor documentation",
        "url": "https://learn.microsoft.com/dynamics365/sales/deprecations-sales"
      }
    },
    {
      "id": "event-2",
      "url": "https://www.newsprint.com/companies/microsoft-dynamics-365-sales/#event-2",
      "on": "2026-08-31",
      "date_precision": "day",
      "title": "Sales Development agent builds quotes and answers customer questions",
      "summary": "A Microsoft notice says the Sales Development agent can take leads from qualified opportunities through to closed deals, generating quotes, answering customer questions and adjusting quotes on feedback. It escalates to human sellers when customers are blocked. General availability was set for 2026-09-30.",
      "kind": "Launch",
      "from": {
        "name": "The AI revenue operations software map",
        "url": "https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales"
      },
      "source": {
        "name": "Microsoft Message Center (mirror)",
        "url": "https://mc.merill.net/message/MC1464732"
      }
    },
    {
      "id": "event-3",
      "url": "https://www.newsprint.com/companies/microsoft-dynamics-365-sales/#event-3",
      "on": "2026-07-02",
      "date_precision": "day",
      "title": "Sales Agent reaches general availability in Microsoft 365 Copilot and Dynamics 365 Sales",
      "summary": "Microsoft's Sales Agent is generally available. Sellers use natural language to pull customer and deal context and update CRM data, with opportunity summaries, post-meeting notes and voice updates on mobile. It also runs inside Dynamics 365 Sales.",
      "kind": "Launch",
      "from": {
        "name": "The AI revenue operations software map",
        "url": "https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales"
      },
      "source": {
        "name": "Microsoft Japan blog",
        "url": "https://blogs.windows.com/japan/2026/07/17/sales-agent-is-now-generally-available-bringing-customer-and-deal-intelligence-i-4532629/"
      }
    },
    {
      "id": "event-4",
      "url": "https://www.newsprint.com/companies/microsoft-dynamics-365-sales/#event-4",
      "on": "2026-06-15",
      "date_precision": "day",
      "title": "Dynamics 365 Sales skills arrive in Microsoft 365 Copilot Cowork",
      "summary": "Microsoft's release plan lists Dynamics 365 Sales skills in Microsoft 365 Copilot Cowork as generally available on 2026-06-15, so sellers can work with sales data from inside Cowork.",
      "kind": "Launch",
      "from": {
        "name": "The AI revenue operations software map",
        "url": "https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales"
      },
      "source": {
        "name": "Vendor release plan",
        "url": "https://learn.microsoft.com/en-us/dynamics365/release-plan/2026wave1/sales/dynamics365-sales/planned-features"
      }
    },
    {
      "id": "event-5",
      "url": "https://www.newsprint.com/companies/microsoft-dynamics-365-sales/#event-5",
      "on": "2026-04-30",
      "date_precision": "day",
      "title": "Sales Research Agent adds sales operations insights and Fabric lakehouse data",
      "summary": "Microsoft's release plan lists sales operations insights in Sales Research Agent, and sales research over Fabric lakehouse data, as generally available on 2026-04-30 after a preview from 2026-02-16.",
      "kind": "Launch",
      "from": {
        "name": "The AI revenue operations software map",
        "url": "https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales"
      },
      "source": {
        "name": "Vendor release plan",
        "url": "https://learn.microsoft.com/en-us/dynamics365/release-plan/2026wave1/sales/dynamics365-sales/planned-features"
      }
    },
    {
      "id": "event-6",
      "url": "https://www.newsprint.com/companies/microsoft-dynamics-365-sales/#event-6",
      "on": "2025-10-21",
      "date_precision": "day",
      "title": "Sales Close Agent and Sales Research Agent enter public preview",
      "summary": "Constellation Research reports that Microsoft added a Sales Close Agent to help reps win deals and a Sales Research Agent for pipeline management, territory planning and sales operations, both in public preview, beside the generally available Sales Qualification Agent.",
      "kind": "Launch",
      "from": {
        "name": "The AI revenue operations software map",
        "url": "https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales"
      },
      "source": {
        "name": "Constellation Research",
        "url": "https://www.constellationr.com/insights/news/microsoft-dynamics-365-expands-sales-ai-agent-roster"
      }
    },
    {
      "id": "event-7",
      "url": "https://www.newsprint.com/companies/microsoft-dynamics-365-sales/#event-7",
      "on": "2025-09-25",
      "date_precision": "day",
      "title": "Sales Qualification Agent reaches general availability",
      "summary": "Microsoft announced general availability of the Sales Qualification Agent. It researches leads from CRM and web data, scores them against set criteria, drafts and sends emails, follows up and \"hands off to sellers only those that have demonstrated purchase intent.\"",
      "kind": "Launch",
      "from": {
        "name": "The AI revenue operations software map",
        "url": "https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales"
      },
      "source": {
        "name": "Microsoft Message Center (mirror)",
        "url": "https://mc.merill.net/message/MC1159615"
      }
    }
  ]
}