# Microsoft Dynamics 365 Sales: what it sells, price and AI features

URL: https://www.newsprint.com/companies/microsoft-dynamics-365-sales/
Covers: Sept. 25, 2025 to Sept. 30, 2026
Updated: 2026-11-11
License: CC BY 4.0, https://creativecommons.org/licenses/by/4.0/
Cite as: Newsprint, "Microsoft Dynamics 365 Sales: what it sells, price and AI features", https://www.newsprint.com/companies/microsoft-dynamics-365-sales/, updated 2026-11-11

> Microsoft Dynamics 365 Sales is on the AI revenue operations software map. We record 7 dated launches and events for it. The latest is dated Sept. 30, 2026.

Microsoft's CRM for sellers, pitched as "a trusted agentic CRM solution." Sales and revenue operations teams get lead, opportunity and pipeline management with named sales agents that qualify leads, research deals and answer sales operations questions from raw data. A Sales Agent also runs inside Microsoft 365 Copilot. Custom agents are built in Copilot Studio. Source: [microsoft.com](https://www.microsoft.com/en-us/dynamics-365/products/sales).

## Facts

- Site: [microsoft.com](https://www.microsoft.com/en-us/dynamics-365/products/sales)
- Founded: [1975](https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales)
- Category: CRM platforms
- Status: Active

## On the research maps

### [The AI revenue operations software map](https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales)

Microsoft's CRM for sellers, pitched as "a trusted agentic CRM solution." Sales and revenue operations teams get lead, opportunity and pipeline management with named sales agents that qualify leads, research deals and answer sales operations questions from raw data. A Sales Agent also runs inside Microsoft 365 Copilot. Custom agents are built in Copilot Studio. Source: [microsoft.com](https://www.microsoft.com/en-us/dynamics-365/products/sales).

- Category: CRM platforms
- Price: Professional $65, Enterprise $105, Premium $150 per user per month, billed yearly
- AI capabilities: Named agent, Activity capture and CRM updates, Assistant, Deal inspection, Data enrichment and hygiene, Revenue analytics, MCP or agent API, AI outreach, Quoting and pricing and Scoring and routing
- Scale: Enterprise incumbent: a public company or nine-figure revenue (Microsoft is a public company (NASDAQ: MSFT).)
- Founded: 1975

Sources: [microsoft.com](https://www.microsoft.com/en-us/dynamics-365/products/sales) and [learn.microsoft.com](https://learn.microsoft.com/dynamics365/sales/deprecations-sales).

## Launches and dated events, newest first

### Sales Close Agent closes to new instances; Sales Development agent replaces it

Shutdown, Sept. 30, 2026. Microsoft's deprecation page says that from 2026-09-30 customers cannot create new Sales Close Agent instances, and existing instances are removed on 2026-10-30. It points to the Sales Development agent instead.

Source: [Vendor documentation](https://learn.microsoft.com/dynamics365/sales/deprecations-sales). From [the AI revenue operations software map](https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales).

### Sales Development agent builds quotes and answers customer questions

Launch, Aug. 31, 2026. A Microsoft notice says the Sales Development agent can take leads from qualified opportunities through to closed deals, generating quotes, answering customer questions and adjusting quotes on feedback. It escalates to human sellers when customers are blocked. General availability was set for 2026-09-30.

Source: [Microsoft Message Center (mirror)](https://mc.merill.net/message/MC1464732). From [the AI revenue operations software map](https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales).

### Sales Agent reaches general availability in Microsoft 365 Copilot and Dynamics 365 Sales

Launch, July 2, 2026. Microsoft's Sales Agent is generally available. Sellers use natural language to pull customer and deal context and update CRM data, with opportunity summaries, post-meeting notes and voice updates on mobile. It also runs inside Dynamics 365 Sales.

Source: [Microsoft Japan blog](https://blogs.windows.com/japan/2026/07/17/sales-agent-is-now-generally-available-bringing-customer-and-deal-intelligence-i-4532629/). From [the AI revenue operations software map](https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales).

### Dynamics 365 Sales skills arrive in Microsoft 365 Copilot Cowork

Launch, June 15, 2026. Microsoft's release plan lists Dynamics 365 Sales skills in Microsoft 365 Copilot Cowork as generally available on 2026-06-15, so sellers can work with sales data from inside Cowork.

Source: [Vendor release plan](https://learn.microsoft.com/en-us/dynamics365/release-plan/2026wave1/sales/dynamics365-sales/planned-features). From [the AI revenue operations software map](https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales).

### Sales Research Agent adds sales operations insights and Fabric lakehouse data

Launch, April 30, 2026. Microsoft's release plan lists sales operations insights in Sales Research Agent, and sales research over Fabric lakehouse data, as generally available on 2026-04-30 after a preview from 2026-02-16.

Source: [Vendor release plan](https://learn.microsoft.com/en-us/dynamics365/release-plan/2026wave1/sales/dynamics365-sales/planned-features). From [the AI revenue operations software map](https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales).

### Sales Close Agent and Sales Research Agent enter public preview

Launch, Oct. 21, 2025. Constellation Research reports that Microsoft added a Sales Close Agent to help reps win deals and a Sales Research Agent for pipeline management, territory planning and sales operations, both in public preview, beside the generally available Sales Qualification Agent.

Source: [Constellation Research](https://www.constellationr.com/insights/news/microsoft-dynamics-365-expands-sales-ai-agent-roster). From [the AI revenue operations software map](https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales).

### Sales Qualification Agent reaches general availability

Launch, Sept. 25, 2025. Microsoft announced general availability of the Sales Qualification Agent. It researches leads from CRM and web data, scores them against set criteria, drafts and sends emails, follows up and "hands off to sellers only those that have demonstrated purchase intent."

Source: [Microsoft Message Center (mirror)](https://mc.merill.net/message/MC1159615). From [the AI revenue operations software map](https://www.newsprint.com/research/revenue-operations-software/#co-microsoft-dynamics-365-sales).

## Methodology and corrections

How we track launches, and how to report an error: https://www.newsprint.com/updates/pr-software/#methodology