# ServiceNow Employee Center: what it sells, price and AI features

URL: https://www.newsprint.com/companies/servicenow-employee-center/
Covers: May 1, 2025 to May 5, 2026
Updated: 2026-11-11
License: CC BY 4.0, https://creativecommons.org/licenses/by/4.0/
Cite as: Newsprint, "ServiceNow Employee Center: what it sells, price and AI features", https://www.newsprint.com/companies/servicenow-employee-center/, updated 2026-11-11

> ServiceNow Employee Center is on the AI internal communications software map. We record 4 dated launches and events for it. The latest is dated May 5, 2026.

ServiceNow Employee Center is the employee portal in ServiceNow's employee service line. Content managers publish news, company events and staged campaigns to chosen audiences and track engagement. AI comes through Now Assist and, in the EmployeeWorks Web App that ServiceNow calls the next generation of Employee Center (Pro), through the Otto assistant. Otto answers questions and plans and runs multi-step requests. Content managers can also draft announcements with Now Assist chat. Source: [servicenow.com](https://www.servicenow.com/community/sn-employeeworks-blog/introducing-employeeworks-web-app/ba-p/3537890).

## Facts

- Site: [servicenow.com](https://www.servicenow.com/products/employee-center.html)
- Category: Intranets and employee experience platforms
- Status: Active

## On the research maps

### [The AI internal communications software map](https://www.newsprint.com/research/internal-communications-software/#co-servicenow-employee-center)

ServiceNow Employee Center is the employee portal in ServiceNow's employee service line. Content managers publish news, company events and staged campaigns to chosen audiences and track engagement. AI comes through Now Assist and, in the EmployeeWorks Web App that ServiceNow calls the next generation of Employee Center (Pro), through the Otto assistant. Otto answers questions and plans and runs multi-step requests. Content managers can also draft announcements with Now Assist chat. Source: [servicenow.com](https://www.servicenow.com/community/sn-employeeworks-blog/introducing-employeeworks-web-app/ba-p/3537890).

- Category: Intranets and employee experience platforms
- Price: not published; sales-led
- AI capabilities: Named agent, AI search and answers, Assistant, Targeting and personalization and AI writing
- Scale: Enterprise incumbent: a public company or nine-figure revenue (ServiceNow is a public company (NYSE: NOW) and says more than 80 billion workflows run on its platform each year.)

Sources: [servicenow.com](https://www.servicenow.com/community/sn-employeeworks-blog/introducing-employeeworks-web-app/ba-p/3537890), [servicenow.com](https://www.servicenow.com/community/sn-employeeworks-blog/may-2025-enhancements-to-employee-center-pro/ba-p/3252447), [servicenow.com](https://servicenow.com/community/employee-center-blog/july-2025-enhancements-to-employee-center-pro/ba-p/3340809), [servicenow.com](https://www.servicenow.com/community/sn-employeeworks-articles/getting-started-with-servicenow-employeeworks/ta-p/3556833), [servicenow.com](https://www.servicenow.com/community/employee-center-articles/employee-slate-product-faqs/ta-p/3543081), [servicenow.com](https://www.servicenow.com/community/employee-slate-and-employee/campaigns-and-content-analytics/ta-p/2639295) and [4 more on the map](https://www.newsprint.com/research/internal-communications-software/#co-servicenow-employee-center).

## Launches and dated events, newest first

### EmployeeWorks Web App, the next generation of Employee Center (Pro), adds the Otto agent and targeted announcements

Launch, May 5, 2026. ServiceNow released the EmployeeWorks Web App, which it calls the next generation of Employee Center (Pro). Otto plans multi-step employee requests and runs each step in the right system. Content managers publish targeted announcements from a visual content library with audience targeting and scheduling, and existing Employee Center Pro content carries over.

Source: [ServiceNow Community blog](https://www.servicenow.com/community/sn-employeeworks-blog/introducing-employeeworks-web-app/ba-p/3537890). From [the AI internal communications software map](https://www.newsprint.com/research/internal-communications-software/#co-servicenow-employee-center).

### ServiceNow launches EmployeeWorks, a Moveworks-based assistant for employees

Launch, Feb. 26, 2026. After buying Moveworks, ServiceNow introduced EmployeeWorks as one conversational entry point for employees. It joins Moveworks' conversational AI chat and enterprise search with ServiceNow's unified portal and workflows, runs in Teams, Slack and any browser, and keeps governance and audit trails. ServiceNow says it is generally available.

Source: [ServiceNow release](https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-launches-Autonomous-Workforce-that-thinks-and-acts-adds-Moveworks-to-the-ServiceNow-AI-Platform/default.aspx). From [the AI internal communications software map](https://www.newsprint.com/research/internal-communications-software/#co-servicenow-employee-center).

### Conversational search in the Employee Center browser extension; AI Search follows content targeting

Launch, July 31, 2025. ServiceNow's July 2025 release adds a conversational search interface to the Employee Center browser extension for customers with Now Assist. AI Search now respects content targeting rules, so authors see only published and targeted content. The extension can also show targeted banners and announcements scoped to a site.

Source: [ServiceNow Community blog](https://servicenow.com/community/employee-center-blog/july-2025-enhancements-to-employee-center-pro/ba-p/3340809). From [the AI internal communications software map](https://www.newsprint.com/research/internal-communications-software/#co-servicenow-employee-center).

### Now Assist Self-Service chat and conversational approvals for Employee Center Pro

Launch, May 1, 2025. ServiceNow's May 2025 release for Employee Center Pro combined Virtual Agent topics, AI Search, conversational catalogs and Q&A in one Now Assist Self-Service chat. Employees can view and complete tasks and approve or reject requests inside the chat. News authors also get an alert when employees react or comment on their articles.

Source: [ServiceNow Community blog](https://www.servicenow.com/community/sn-employeeworks-blog/may-2025-enhancements-to-employee-center-pro/ba-p/3252447). From [the AI internal communications software map](https://www.newsprint.com/research/internal-communications-software/#co-servicenow-employee-center).

## Methodology and corrections

How we track launches, and how to report an error: https://www.newsprint.com/updates/pr-software/#methodology