{
  "license": {
    "name": "CC BY 4.0",
    "url": "https://creativecommons.org/licenses/by/4.0/"
  },
  "cite_as": "Newsprint, \"WorkJam: what it sells, price and AI features\", https://www.newsprint.com/companies/workjam/, updated 2026-11-11",
  "updated_at": "2026-11-11",
  "url": "https://www.newsprint.com/companies/workjam/",
  "markdown_url": "https://www.newsprint.com/companies/workjam.md",
  "title": "WorkJam: what it sells, price and AI features",
  "opening_answer": "WorkJam is on 2 Newsprint research maps: the AI workforce planning software map and the AI internal communications software map. We record 5 dated launches and events for it. The latest is dated Sept. 15, 2026.",
  "period": "June 3, 2025 to Sept. 15, 2026",
  "methodology_url": "https://www.newsprint.com/updates/pr-software/#methodology",
  "company": {
    "id": "CQSTBDN",
    "slug": "workjam",
    "name": "WorkJam",
    "aliases": [],
    "site": "https://www.workjam.com/",
    "summary": "\"From insight to frontline execution.\" WorkJam is a frontline operations platform with shift management, task management, communications, learning and earned wage access. Its AI assigns tasks to people on shift, reprioritizes work through the day and confirms completion, inside shift, certification and labor-rule limits. A conversational AI Agent answers employee HR questions. Buyers are retail and operations leaders; a manufacturing solution targets warehouse and production floors.",
    "founded": 2014,
    "categories": [
      "wfm"
    ],
    "status": "active",
    "price_note": null,
    "update_channels": [],
    "updated_at": "2026-11-11",
    "off_map": null,
    "merged_into": null,
    "category_names": [
      "Workforce management and scheduling"
    ]
  },
  "confirmed_product_launches": 0,
  "dated_product_launches": 0,
  "undated_launches": 0,
  "launches_data_url": "https://www.newsprint.com/data/launches.json",
  "count": 0,
  "launches": [],
  "launch_list": false,
  "indexed": true,
  "summary": {
    "text": "\"From insight to frontline execution.\" WorkJam is a frontline operations platform with shift management, task management, communications, learning and earned wage access. Its AI assigns tasks to people on shift, reprioritizes work through the day and confirms completion, inside shift, certification and labor-rule limits. A conversational AI Agent answers employee HR questions. Buyers are retail and operations leaders; a manufacturing solution targets warehouse and production floors.",
    "source": {
      "name": "workjam.com",
      "url": "https://www.workjam.com/"
    },
    "from": "record"
  },
  "maps": [
    {
      "map": "workforce-planning-software",
      "title": "The AI workforce planning software map",
      "url": "https://www.newsprint.com/research/workforce-planning-software/#co-workjam",
      "section": "companies",
      "name": "WorkJam",
      "site": "https://www.workjam.com/",
      "category": "Workforce management and scheduling",
      "what": "\"From insight to frontline execution.\" WorkJam is a frontline operations platform with shift management, task management, communications, learning and earned wage access. Its AI assigns tasks to people on shift, reprioritizes work through the day and confirms completion, inside shift, certification and labor-rule limits. A conversational AI Agent answers employee HR questions. Buyers are retail and operations leaders; a manufacturing solution targets warehouse and production floors.",
      "what_source": {
        "name": "workjam.com",
        "url": "https://www.workjam.com/"
      },
      "price": "not published; sales-led",
      "price_published": false,
      "capabilities": {
        "label": "AI capabilities",
        "items": [
          "Named agent",
          "Assistant"
        ]
      },
      "scale_tier": 2,
      "scale": "Established: a public parent, or a disclosed customer base (Vendor names TJX, Ulta Beauty, Marks & Spencer and Shell as users (July 2026 release); Catalyst Brands rollout to about 70,000 associates (Sep 2026 release))",
      "founded": "2014",
      "founded_source": null,
      "fate": null,
      "sources": [
        {
          "name": "workjam.com",
          "url": "https://www.workjam.com/"
        },
        {
          "name": "workjam.com",
          "url": "https://www.workjam.com/newsroom/"
        },
        {
          "name": "workjam.com",
          "url": "https://www.workjam.com/newsroom/workjam-raises-bar-for-frontline-operations-platforms/"
        },
        {
          "name": "workjam.com",
          "url": "https://www.workjam.com/newsroom/autonomous-ai-frontline-operations-platform/"
        },
        {
          "name": "workjam.com",
          "url": "https://www.workjam.com/newsroom/ai-frontline-operations-expansion-jcpenney-catalyst/"
        },
        {
          "name": "workjam.com",
          "url": "https://www.workjam.com/newsroom/workjam-ukg-fasttrack-task-management-pilot/"
        }
      ],
      "more_sources": 0,
      "cross_listed": false
    },
    {
      "map": "internal-communications-software",
      "title": "The AI internal communications software map",
      "url": "https://www.newsprint.com/research/internal-communications-software/#co-workjam",
      "section": "companies",
      "name": "WorkJam",
      "site": "https://www.workjam.com/",
      "category": "Workforce management and scheduling",
      "what": "WorkJam's Employee Communications module is a feed for frontline staff with news, recognition, chat, live streams and polls. Teams target messages by role, location or shift, and an announcement can trigger a task, a quiz or an acknowledgment. Its frontline intranet uses AI to answer questions from the Knowledge Center.",
      "what_source": {
        "name": "workjam.com",
        "url": "https://www.workjam.com/products/employee-communications/"
      },
      "price": "not published; sales-led",
      "price_published": false,
      "capabilities": {
        "label": "AI capabilities",
        "items": [
          "AI search and answers",
          "Assistant"
        ]
      },
      "scale_tier": 2,
      "scale": "Established: a public parent, or a disclosed customer base (Vendor names TJX, Ulta Beauty, Marks & Spencer and Shell as users (July 2026 release); Catalyst Brands rollout to about 70,000 associates (Sep 2026 release))",
      "founded": "2014",
      "founded_source": null,
      "fate": null,
      "sources": [
        {
          "name": "workjam.com",
          "url": "https://www.workjam.com/products/employee-communications/"
        },
        {
          "name": "workjam.com",
          "url": "https://www.workjam.com/products/ai-workflows/"
        },
        {
          "name": "workjam.com",
          "url": "https://www.workjam.com/newsroom/workjam-raises-bar-for-frontline-operations-platforms/"
        }
      ],
      "more_sources": 0,
      "cross_listed": true
    }
  ],
  "off_map_url": null,
  "timeline": [
    {
      "id": "event-1",
      "url": "https://www.newsprint.com/companies/workjam/#event-1",
      "on": "2026-09-15",
      "date_precision": "day",
      "title": "Catalyst Brands expands WorkJam and launches its AI Agent for HR support",
      "summary": "WorkJam is expanding across the Catalyst Brands portfolio (JCPenney, Aeropostale, Brooks Brothers, Lucky Brand, Nautica), reaching about 70,000 associates, and Catalyst is launching WorkJam's AI Agent for conversational HR and benefits answers inside the app.",
      "kind": "Launch",
      "from": {
        "name": "The AI workforce planning software map",
        "url": "https://www.newsprint.com/research/workforce-planning-software/#co-workjam"
      },
      "source": {
        "name": "Vendor release",
        "url": "https://www.workjam.com/newsroom/ai-frontline-operations-expansion-jcpenney-catalyst/"
      }
    },
    {
      "id": "event-2",
      "url": "https://www.newsprint.com/companies/workjam/#event-2",
      "on": "2026-07-13",
      "date_precision": "day",
      "title": "WorkJam launches autonomous AI that runs frontline work in real time",
      "summary": "WorkJam added an autonomous AI layer that assigns the right task to the right person on shift, reprioritizes through the day, confirms completion and learns at store, district and region level. It works inside shift, certification and labor-rule limits, managers can override any decision, and every decision is logged. The AI Task Priority Engine was announced for the second half of 2026.",
      "kind": "Launch",
      "from": {
        "name": "The AI workforce planning software map",
        "url": "https://www.newsprint.com/research/workforce-planning-software/#co-workjam"
      },
      "source": {
        "name": "Vendor release",
        "url": "https://www.workjam.com/newsroom/autonomous-ai-frontline-operations-platform/"
      }
    },
    {
      "id": "event-3",
      "url": "https://www.newsprint.com/companies/workjam/#event-3",
      "on": "2026-01-07",
      "date_precision": "day",
      "title": "WorkJam major release adds AI workflow automation and agent experiences",
      "summary": "WorkJam's January release builds AI into workflows: it triggers tasks, flags exceptions without waiting for a user to ask, enforces SOPs and connects to other systems to resolve issues, with contextual agent experiences. WorkJam positions it as respecting compliance and non-compensatory time. Agent-to-agent orchestration was planned for Q1 2026.",
      "kind": "Launch",
      "from": {
        "name": "The AI workforce planning software map",
        "url": "https://www.newsprint.com/research/workforce-planning-software/#co-workjam"
      },
      "source": {
        "name": "Vendor release",
        "url": "https://www.workjam.com/newsroom/workjam-raises-bar-for-frontline-operations-platforms/"
      }
    },
    {
      "id": "event-4",
      "url": "https://www.newsprint.com/companies/workjam/#event-4",
      "on": "2025-10-30",
      "date_precision": "day",
      "title": "WorkJam and UKG launch FastTrack pilot for task and audit management",
      "summary": "WorkJam announced a free 60-day FastTrack pilot for qualifying UKG Pro Workforce Management customers, with intelligent task distribution by role and availability, multi-level workflows and photo or video verification of each step.",
      "kind": "Partnership",
      "from": {
        "name": "The AI workforce planning software map",
        "url": "https://www.newsprint.com/research/workforce-planning-software/#co-workjam"
      },
      "source": {
        "name": "Vendor newsroom",
        "url": "https://www.workjam.com/newsroom/"
      }
    },
    {
      "id": "event-5",
      "url": "https://www.newsprint.com/companies/workjam/#event-5",
      "on": "2025-06-03",
      "date_precision": "day",
      "title": "WorkJam expands its AI work with Google Cloud",
      "summary": "WorkJam announced a wider collaboration with Google Cloud to build AI for frontline teams. Its AI Agent already runs on Google's Gemini models and gives staff instant access to knowledge.",
      "kind": "Partnership",
      "from": {
        "name": "The AI internal communications software map",
        "url": "https://www.newsprint.com/research/internal-communications-software/#co-workjam"
      },
      "source": {
        "name": "Bernama",
        "url": "https://mrem.bernama.com/viewsm.php?idm=51183"
      }
    }
  ]
}