# WorkJam: what it sells, price and AI features

URL: https://www.newsprint.com/companies/workjam/
Covers: June 3, 2025 to Sept. 15, 2026
Updated: 2026-11-11
License: CC BY 4.0, https://creativecommons.org/licenses/by/4.0/
Cite as: Newsprint, "WorkJam: what it sells, price and AI features", https://www.newsprint.com/companies/workjam/, updated 2026-11-11

> WorkJam is on 2 Newsprint research maps: the AI workforce planning software map and the AI internal communications software map. We record 5 dated launches and events for it. The latest is dated Sept. 15, 2026.

"From insight to frontline execution." WorkJam is a frontline operations platform with shift management, task management, communications, learning and earned wage access. Its AI assigns tasks to people on shift, reprioritizes work through the day and confirms completion, inside shift, certification and labor-rule limits. A conversational AI Agent answers employee HR questions. Buyers are retail and operations leaders; a manufacturing solution targets warehouse and production floors. Source: [workjam.com](https://www.workjam.com/).

## Facts

- Site: [workjam.com](https://www.workjam.com/)
- Founded: [2014](https://www.newsprint.com/research/workforce-planning-software/#co-workjam)
- Category: Workforce management and scheduling
- Status: Active

## On the research maps

### [The AI workforce planning software map](https://www.newsprint.com/research/workforce-planning-software/#co-workjam)

"From insight to frontline execution." WorkJam is a frontline operations platform with shift management, task management, communications, learning and earned wage access. Its AI assigns tasks to people on shift, reprioritizes work through the day and confirms completion, inside shift, certification and labor-rule limits. A conversational AI Agent answers employee HR questions. Buyers are retail and operations leaders; a manufacturing solution targets warehouse and production floors. Source: [workjam.com](https://www.workjam.com/).

- Category: Workforce management and scheduling
- Price: not published; sales-led
- AI capabilities: Named agent and Assistant
- Scale: Established: a public parent, or a disclosed customer base (Vendor names TJX, Ulta Beauty, Marks & Spencer and Shell as users (July 2026 release); Catalyst Brands rollout to about 70,000 associates (Sep 2026 release))
- Founded: 2014

Sources: [workjam.com](https://www.workjam.com/), [workjam.com](https://www.workjam.com/newsroom/), [workjam.com](https://www.workjam.com/newsroom/workjam-raises-bar-for-frontline-operations-platforms/), [workjam.com](https://www.workjam.com/newsroom/autonomous-ai-frontline-operations-platform/), [workjam.com](https://www.workjam.com/newsroom/ai-frontline-operations-expansion-jcpenney-catalyst/) and [workjam.com](https://www.workjam.com/newsroom/workjam-ukg-fasttrack-task-management-pilot/).

### [The AI internal communications software map](https://www.newsprint.com/research/internal-communications-software/#co-workjam)

WorkJam's Employee Communications module is a feed for frontline staff with news, recognition, chat, live streams and polls. Teams target messages by role, location or shift, and an announcement can trigger a task, a quiz or an acknowledgment. Its frontline intranet uses AI to answer questions from the Knowledge Center. Source: [workjam.com](https://www.workjam.com/products/employee-communications/).

- Category: Workforce management and scheduling
- Price: not published; sales-led
- AI capabilities: AI search and answers and Assistant
- Scale: Established: a public parent, or a disclosed customer base (Vendor names TJX, Ulta Beauty, Marks & Spencer and Shell as users (July 2026 release); Catalyst Brands rollout to about 70,000 associates (Sep 2026 release))
- Founded: 2014

Sources: [workjam.com](https://www.workjam.com/products/employee-communications/), [workjam.com](https://www.workjam.com/products/ai-workflows/) and [workjam.com](https://www.workjam.com/newsroom/workjam-raises-bar-for-frontline-operations-platforms/).

## Launches and dated events, newest first

### Catalyst Brands expands WorkJam and launches its AI Agent for HR support

Launch, Sept. 15, 2026. WorkJam is expanding across the Catalyst Brands portfolio (JCPenney, Aeropostale, Brooks Brothers, Lucky Brand, Nautica), reaching about 70,000 associates, and Catalyst is launching WorkJam's AI Agent for conversational HR and benefits answers inside the app.

Source: [Vendor release](https://www.workjam.com/newsroom/ai-frontline-operations-expansion-jcpenney-catalyst/). From [the AI workforce planning software map](https://www.newsprint.com/research/workforce-planning-software/#co-workjam).

### WorkJam launches autonomous AI that runs frontline work in real time

Launch, July 13, 2026. WorkJam added an autonomous AI layer that assigns the right task to the right person on shift, reprioritizes through the day, confirms completion and learns at store, district and region level. It works inside shift, certification and labor-rule limits, managers can override any decision, and every decision is logged. The AI Task Priority Engine was announced for the second half of 2026.

Source: [Vendor release](https://www.workjam.com/newsroom/autonomous-ai-frontline-operations-platform/). From [the AI workforce planning software map](https://www.newsprint.com/research/workforce-planning-software/#co-workjam).

### WorkJam major release adds AI workflow automation and agent experiences

Launch, Jan. 7, 2026. WorkJam's January release builds AI into workflows: it triggers tasks, flags exceptions without waiting for a user to ask, enforces SOPs and connects to other systems to resolve issues, with contextual agent experiences. WorkJam positions it as respecting compliance and non-compensatory time. Agent-to-agent orchestration was planned for Q1 2026.

Source: [Vendor release](https://www.workjam.com/newsroom/workjam-raises-bar-for-frontline-operations-platforms/). From [the AI workforce planning software map](https://www.newsprint.com/research/workforce-planning-software/#co-workjam).

### WorkJam and UKG launch FastTrack pilot for task and audit management

Partnership, Oct. 30, 2025. WorkJam announced a free 60-day FastTrack pilot for qualifying UKG Pro Workforce Management customers, with intelligent task distribution by role and availability, multi-level workflows and photo or video verification of each step.

Source: [Vendor newsroom](https://www.workjam.com/newsroom/). From [the AI workforce planning software map](https://www.newsprint.com/research/workforce-planning-software/#co-workjam).

### WorkJam expands its AI work with Google Cloud

Partnership, June 3, 2025. WorkJam announced a wider collaboration with Google Cloud to build AI for frontline teams. Its AI Agent already runs on Google's Gemini models and gives staff instant access to knowledge.

Source: [Bernama](https://mrem.bernama.com/viewsm.php?idm=51183). From [the AI internal communications software map](https://www.newsprint.com/research/internal-communications-software/#co-workjam).

## Methodology and corrections

How we track launches, and how to report an error: https://www.newsprint.com/updates/pr-software/#methodology