# Zipline: what it sells, price and AI features

URL: https://www.newsprint.com/companies/zipline/
Covers: June 27, 2025 to Oct. 14, 2026
Updated: 2026-11-11
License: CC BY 4.0, https://creativecommons.org/licenses/by/4.0/
Cite as: Newsprint, "Zipline: what it sells, price and AI features", https://www.newsprint.com/companies/zipline/, updated 2026-11-11

> Zipline is on the AI internal communications software map. We record 4 dated launches and events for it. The latest is dated Oct. 14, 2026.

Zipline sells retail operations software that puts store communications, tasks, knowledge and training in one app for store teams. Retail HQ, operations and communications teams buy it. Zippy, its frontline AI assistant, answers store staff by role and location. AI authoring helps HQ write targeted messages, and ZipCoach turns store data into coaching actions for field leaders. Source: [getzipline.com](https://getzipline.com/).

## Facts

- Site: [getzipline.com](https://getzipline.com/)
- Founded: [2014](https://www.newsprint.com/research/internal-communications-software/#co-zipline)
- Category: Frontline employee apps
- Status: Active

## On the research maps

### [The AI internal communications software map](https://www.newsprint.com/research/internal-communications-software/#co-zipline)

Zipline sells retail operations software that puts store communications, tasks, knowledge and training in one app for store teams. Retail HQ, operations and communications teams buy it. Zippy, its frontline AI assistant, answers store staff by role and location. AI authoring helps HQ write targeted messages, and ZipCoach turns store data into coaching actions for field leaders. Source: [getzipline.com](https://getzipline.com/).

- Category: Frontline employee apps
- Price: not published; sales-led
- AI capabilities: AI search and answers, Assistant, Comms analytics and AI writing
- Scale: Funded challenger: institutional funding disclosed (Zipline says over 130 leading retailers choose it. It disclosed a $30M Series B in 2021.)
- Founded: 2014

Sources: [getzipline.com](https://getzipline.com/), [getzipline.com](https://getzipline.com/ai-at-zipline/), [getzipline.com](https://getzipline.com/blog/ai-capabilities-retail-operations/), [getzipline.com](https://getzipline.com/blog/zipline-launches-zipcoach/), [prnewswire.com](https://www.prnewswire.com/news-releases/zipline-launches-zipcoach-to-bring-top-store-performance-to-every-location-302908453.html), [retailitinsights.com](https://www.retailitinsights.com/doc/zipline-launches-exclusive-ai-insights-beta-program-empower-frontline-intelligence-0001) and [3 more on the map](https://www.newsprint.com/research/internal-communications-software/#co-zipline).

## Launches and dated events, newest first

### Zipline launches ZipCoach

Launch, Oct. 14, 2026. ZipCoach is an embedded AI capability that reads 300+ performance, operational and behavioral signals and gives field leaders prioritized action plans they can apply in one click in Zipline.

Source: [PR Newswire](https://www.prnewswire.com/news-releases/zipline-launches-zipcoach-to-bring-top-store-performance-to-every-location-302908453.html). From [the AI internal communications software map](https://www.newsprint.com/research/internal-communications-software/#co-zipline).

### Zipline launches Zippy, AI authoring and AI summaries and forecasting

Launch, Dec. 30, 2025. Zipline announced an AI expansion: Zippy answers questions by each user's location and role, AI-powered authoring helps HQ write targeted store communications, and AI summaries and forecasting surface trends and risks across regions.

Source: [Zipline blog](https://getzipline.com/blog/ai-capabilities-retail-operations/). From [the AI internal communications software map](https://www.newsprint.com/research/internal-communications-software/#co-zipline).

### Zipline and TruRating connect customer feedback to store coaching

Partnership, Dec. 19, 2025. TruRating customer insight signals now appear inside Zipline so store leaders can track goals during the day.

Source: [Zipline blog](https://getzipline.com/blog/trurating-and-zipline-announce-partnership-to-bring-customer-insight-and-coaching-into-daily-retail-operations/). From [the AI internal communications software map](https://www.newsprint.com/research/internal-communications-software/#co-zipline).

### Zipline opens an AI Insights beta

Launch, June 27, 2025. Zipline launched an AI Insights beta program at its user conference. The AI reads signals from tasking, messaging, training and compliance activity to show which content prompts action and where execution stalls.

Source: [Retail IT Insights](https://www.retailitinsights.com/doc/zipline-launches-exclusive-ai-insights-beta-program-empower-frontline-intelligence-0001). From [the AI internal communications software map](https://www.newsprint.com/research/internal-communications-software/#co-zipline).

## Methodology and corrections

How we track launches, and how to report an error: https://www.newsprint.com/updates/pr-software/#methodology