{
  "license": {
    "name": "CC BY 4.0",
    "url": "https://creativecommons.org/licenses/by/4.0/"
  },
  "cite_as": "Newsprint, \"Zoho CRM: what it sells, price and AI features\", https://www.newsprint.com/companies/zoho-crm/, updated 2026-11-11",
  "updated_at": "2026-11-11",
  "url": "https://www.newsprint.com/companies/zoho-crm/",
  "markdown_url": "https://www.newsprint.com/companies/zoho-crm.md",
  "title": "Zoho CRM: what it sells, price and AI features",
  "opening_answer": "Zoho CRM is on the AI revenue operations software map. We record 2 dated launches and events for it. The latest is dated March 9, 2026.",
  "period": "July 17, 2025 to March 9, 2026",
  "methodology_url": "https://www.newsprint.com/updates/pr-software/#methodology",
  "company": {
    "id": "CE7B1C5",
    "slug": "zoho-crm",
    "name": "Zoho CRM",
    "aliases": [],
    "site": "https://www.zoho.com/crm/",
    "summary": "Zoho's CRM, headed \"The easiest AI CRM for growth.\" Sales teams of small and large companies run leads, deals and pipelines in it, with Zia, Zoho's AI assistant, and Zia Agents that can work as digital employees. The AI can use Zoho's own models or other LLMs. A free edition covers 3 users.",
    "founded": 1996,
    "categories": [
      "crm"
    ],
    "status": "active",
    "price_note": null,
    "update_channels": [],
    "updated_at": "2026-11-11",
    "off_map": null,
    "merged_into": null,
    "category_names": [
      "CRM platforms"
    ]
  },
  "confirmed_product_launches": 0,
  "dated_product_launches": 0,
  "undated_launches": 0,
  "launches_data_url": "https://www.newsprint.com/data/launches.json",
  "count": 0,
  "launches": [],
  "launch_list": false,
  "indexed": true,
  "summary": {
    "text": "Zoho's CRM, headed \"The easiest AI CRM for growth.\" Sales teams of small and large companies run leads, deals and pipelines in it, with Zia, Zoho's AI assistant, and Zia Agents that can work as digital employees. The AI can use Zoho's own models or other LLMs. A free edition covers 3 users.",
    "source": {
      "name": "zoho.com",
      "url": "https://www.zoho.com/crm/"
    },
    "from": "record"
  },
  "maps": [
    {
      "map": "revenue-operations-software",
      "title": "The AI revenue operations software map",
      "url": "https://www.newsprint.com/research/revenue-operations-software/#co-zoho-crm",
      "section": "companies",
      "name": "Zoho CRM",
      "site": "https://www.zoho.com/crm/",
      "category": "CRM platforms",
      "what": "Zoho's CRM, headed \"The easiest AI CRM for growth.\" Sales teams of small and large companies run leads, deals and pipelines in it, with Zia, Zoho's AI assistant, and Zia Agents that can work as digital employees. The AI can use Zoho's own models or other LLMs. A free edition covers 3 users.",
      "what_source": {
        "name": "zoho.com",
        "url": "https://www.zoho.com/crm/"
      },
      "price": "free edition for up to 3 users; paid editions are priced per user per month",
      "price_published": false,
      "capabilities": {
        "label": "AI capabilities",
        "items": [
          "Named agent",
          "Assistant",
          "Revenue analytics",
          "MCP or agent API",
          "AI outreach",
          "Quoting and pricing"
        ]
      },
      "scale_tier": 2,
      "scale": "Established: a public parent, or a disclosed customer base (Zoho Corporation reports more than one million paying customers and 150 million users across its products. It is privately held.)",
      "founded": "1996",
      "founded_source": null,
      "fate": null,
      "sources": [
        {
          "name": "zoho.com",
          "url": "https://www.zoho.com/crm/"
        },
        {
          "name": "zoho.com",
          "url": "https://www.zoho.com/crm/zohocrm-pricing.html"
        },
        {
          "name": "zoho.com",
          "url": "https://www.zoho.com/news/zoho-corporation-marks-30-years-now-supports-over-one-million-organisations.html"
        },
        {
          "name": "cxtoday.com",
          "url": "https://cxtoday.com/crm/zoho-makes-5-major-moves-to-expand-its-ai-portfolio"
        },
        {
          "name": "blog.zoho.com",
          "url": "https://blog.zoho.com/index.php/crm/q1-2026-update.html"
        },
        {
          "name": "prezohoweb.zoho.com",
          "url": "https://prezohoweb.zoho.com/news/zoho-corporation-marks-30-years-now-supports-over-one-million-organisations.html"
        }
      ],
      "more_sources": 0,
      "cross_listed": false
    }
  ],
  "off_map_url": null,
  "timeline": [
    {
      "id": "event-1",
      "url": "https://www.newsprint.com/companies/zoho-crm/#event-1",
      "on": "2026-03-09",
      "date_precision": "day",
      "title": "Zoho CRM Q1 2026 update adds Smart Prompts with a choice of LLM",
      "summary": "Zoho's Q1 2026 CRM update adds Smart Prompts that use Zia or another LLM (Gemini, Claude and Cohere are listed) to summarize records and draft emails, and Zia suggestions for pricing rules built from past quotes.",
      "kind": "Launch",
      "from": {
        "name": "The AI revenue operations software map",
        "url": "https://www.newsprint.com/research/revenue-operations-software/#co-zoho-crm"
      },
      "source": {
        "name": "Vendor blog",
        "url": "https://blog.zoho.com/index.php/crm/q1-2026-update.html"
      }
    },
    {
      "id": "event-2",
      "url": "https://www.newsprint.com/companies/zoho-crm/#event-2",
      "on": "2025-07-17",
      "date_precision": "day",
      "title": "Zoho launches Zia LLM, Zia Agents, Agent Studio and an MCP server",
      "summary": "Zoho launched its in-house Zia LLM, 25+ Zia Agents and an Agent Marketplace. Zia Agent Studio now has 700+ prebuilt actions, and agents can run as digital employees in Zoho CRM under roles and permissions. An MCP server exposes Zoho data to outside AI tools.",
      "kind": "Launch",
      "from": {
        "name": "The AI revenue operations software map",
        "url": "https://www.newsprint.com/research/revenue-operations-software/#co-zoho-crm"
      },
      "source": {
        "name": "CX Today",
        "url": "https://cxtoday.com/crm/zoho-makes-5-major-moves-to-expand-its-ai-portfolio"
      }
    }
  ]
}