# Zoho CRM: what it sells, price and AI features

URL: https://www.newsprint.com/companies/zoho-crm/
Covers: July 17, 2025 to March 9, 2026
Updated: 2026-11-11
License: CC BY 4.0, https://creativecommons.org/licenses/by/4.0/
Cite as: Newsprint, "Zoho CRM: what it sells, price and AI features", https://www.newsprint.com/companies/zoho-crm/, updated 2026-11-11

> Zoho CRM is on the AI revenue operations software map. We record 2 dated launches and events for it. The latest is dated March 9, 2026.

Zoho's CRM, headed "The easiest AI CRM for growth." Sales teams of small and large companies run leads, deals and pipelines in it, with Zia, Zoho's AI assistant, and Zia Agents that can work as digital employees. The AI can use Zoho's own models or other LLMs. A free edition covers 3 users. Source: [zoho.com](https://www.zoho.com/crm/).

## Facts

- Site: [zoho.com](https://www.zoho.com/crm/)
- Founded: [1996](https://www.newsprint.com/research/revenue-operations-software/#co-zoho-crm)
- Category: CRM platforms
- Status: Active

## On the research maps

### [The AI revenue operations software map](https://www.newsprint.com/research/revenue-operations-software/#co-zoho-crm)

Zoho's CRM, headed "The easiest AI CRM for growth." Sales teams of small and large companies run leads, deals and pipelines in it, with Zia, Zoho's AI assistant, and Zia Agents that can work as digital employees. The AI can use Zoho's own models or other LLMs. A free edition covers 3 users. Source: [zoho.com](https://www.zoho.com/crm/).

- Category: CRM platforms
- Price: free edition for up to 3 users; paid editions are priced per user per month
- AI capabilities: Named agent, Assistant, Revenue analytics, MCP or agent API, AI outreach and Quoting and pricing
- Scale: Established: a public parent, or a disclosed customer base (Zoho Corporation reports more than one million paying customers and 150 million users across its products. It is privately held.)
- Founded: 1996

Sources: [zoho.com](https://www.zoho.com/crm/), [zoho.com](https://www.zoho.com/crm/zohocrm-pricing.html), [zoho.com](https://www.zoho.com/news/zoho-corporation-marks-30-years-now-supports-over-one-million-organisations.html), [cxtoday.com](https://cxtoday.com/crm/zoho-makes-5-major-moves-to-expand-its-ai-portfolio), [blog.zoho.com](https://blog.zoho.com/index.php/crm/q1-2026-update.html) and [prezohoweb.zoho.com](https://prezohoweb.zoho.com/news/zoho-corporation-marks-30-years-now-supports-over-one-million-organisations.html).

## Launches and dated events, newest first

### Zoho CRM Q1 2026 update adds Smart Prompts with a choice of LLM

Launch, March 9, 2026. Zoho's Q1 2026 CRM update adds Smart Prompts that use Zia or another LLM (Gemini, Claude and Cohere are listed) to summarize records and draft emails, and Zia suggestions for pricing rules built from past quotes.

Source: [Vendor blog](https://blog.zoho.com/index.php/crm/q1-2026-update.html). From [the AI revenue operations software map](https://www.newsprint.com/research/revenue-operations-software/#co-zoho-crm).

### Zoho launches Zia LLM, Zia Agents, Agent Studio and an MCP server

Launch, July 17, 2025. Zoho launched its in-house Zia LLM, 25+ Zia Agents and an Agent Marketplace. Zia Agent Studio now has 700+ prebuilt actions, and agents can run as digital employees in Zoho CRM under roles and permissions. An MCP server exposes Zoho data to outside AI tools.

Source: [CX Today](https://cxtoday.com/crm/zoho-makes-5-major-moves-to-expand-its-ai-portfolio). From [the AI revenue operations software map](https://www.newsprint.com/research/revenue-operations-software/#co-zoho-crm).

## Methodology and corrections

How we track launches, and how to report an error: https://www.newsprint.com/updates/pr-software/#methodology