Software companies we track

Zoho CRM: what it sells, price and AI features

Zoho CRM is on the AI revenue operations software map. We record 2 dated launches and events for it. The latest is dated March 9, 2026.

Updated . Launches and events from July 17, 2025 to March 9, 2026.

Zoho's CRM, headed "The easiest AI CRM for growth." Sales teams of small and large companies run leads, deals and pipelines in it, with Zia, Zoho's AI assistant, and Zia Agents that can work as digital employees. The AI can use Zoho's own models or other LLMs. A free edition covers 3 users. Source: zoho.com.

Site
zoho.com
Founded
1996
Category
CRM platforms
Status
Active

On the research maps

  • The AI revenue operations software map

    Zoho's CRM, headed "The easiest AI CRM for growth." Sales teams of small and large companies run leads, deals and pipelines in it, with Zia, Zoho's AI assistant, and Zia Agents that can work as digital employees. The AI can use Zoho's own models or other LLMs. A free edition covers 3 users. Source: zoho.com.

    Category
    CRM platforms
    Price
    free edition for up to 3 users; paid editions are priced per user per month
    AI capabilities
    Named agent, Assistant, Revenue analytics, MCP or agent API, AI outreach and Quoting and pricing
    Scale
    Established: a public parent, or a disclosed customer base (Zoho Corporation reports more than one million paying customers and 150 million users across its products. It is privately held.)
    Founded
    1996

    Sources: zoho.com, zoho.com, zoho.com, cxtoday.com, blog.zoho.com and prezohoweb.zoho.com.

    Zoho CRM on the AI revenue operations software map

Launches and dated events, newest first

  1. Zoho CRM Q1 2026 update adds Smart Prompts with a choice of LLM

    Launch, . Zoho's Q1 2026 CRM update adds Smart Prompts that use Zia or another LLM (Gemini, Claude and Cohere are listed) to summarize records and draft emails, and Zia suggestions for pricing rules built from past quotes.

    Source: Vendor blog. From the AI revenue operations software map.

  2. Zoho launches Zia LLM, Zia Agents, Agent Studio and an MCP server

    Launch, . Zoho launched its in-house Zia LLM, 25+ Zia Agents and an Agent Marketplace. Zia Agent Studio now has 700+ prebuilt actions, and agents can run as digital employees in Zoho CRM under roles and permissions. An MCP server exposes Zoho data to outside AI tools.

    Source: CX Today. From the AI revenue operations software map.

Methodology and corrections: what counts as a launch, how each one is checked, and how to report an error.

License: CC BY 4.0. Reuse it with credit to Newsprint.

Cite as: Newsprint, "Zoho CRM: what it sells, price and AI features", https://www.newsprint.com/companies/zoho-crm/, updated 2026-11-11

This page as Markdown or JSON.