Software companies we track

Critical Mention: what it sells, price and AI features

Critical Mention is on 3 Newsprint research maps: the PR software map, the AI visibility map and the social monitoring map. We record 4 dated launches and events for it. The latest is dated Sept. 1, 2026.

Updated . Launches and events from 2002 to Sept. 1, 2026.

"A Fast, Reliable Earned Media Suite You Can Trust." A New York media monitoring service, sold today as Critical Mention by Onclusive: it records more than 2,500 TV and radio stations, with clips from every Nielsen market in the US, and adds online news, paywalled and print sources, podcasts and social media, with real-time alerts, the Wordplay clip editor, sentiment, share of voice and publicity value in branded reports, and an API. A media contact database of millions of records builds and exports pitching lists. Its AI Brand Visibility page sells tracking of how ChatGPT, Gemini, Grok, Claude and Perplexity describe a brand and which sources they cite. It ran its own capture network and sold broadcast feeds to other platforms; Onclusive bought it in May 2022. Source: criticalmention.com.

Site
criticalmention.com
Founded
2002
Category
Media monitoring and analysis
Status
Active
Price
no prices published; custom packages by contact ('Let us know what your earned media needs are and we will create a package to meet those needs'), including agency accounts, plans for single brands, special rates for nonprofits and API access for partners

On the research maps

  • The PR software map

    "A Fast, Reliable Earned Media Suite You Can Trust." A New York media monitoring service, sold today as Critical Mention by Onclusive: it records more than 2,500 TV and radio stations, with clips from every Nielsen market in the US, and adds online news, paywalled and print sources, podcasts and social media, with real-time alerts, the Wordplay clip editor, sentiment, share of voice and publicity value in branded reports, and an API. A media contact database of millions of records builds and exports pitching lists. Its AI Brand Visibility page sells tracking of how ChatGPT, Gemini, Grok, Claude and Perplexity describe a brand and which sources they cite. It ran its own capture network and sold broadcast feeds to other platforms; Onclusive bought it in May 2022. Source: criticalmention.com.

    Category
    Media monitoring and analysis
    Price
    no prices published; custom packages by contact ('Let us know what your earned media needs are and we will create a package to meet those needs'), including agency accounts, plans for single brands, special rates for nonprofits and API access for partners
    Covers
    Discover, Search and Measure
    Scale
    Established: a public parent, or a disclosed user or customer base ('2,000 organizations, including more than 100 media companies, use Critical Mention' (1 September 2015 release); owned by Onclusive since May 2022 (Onclusive is owned by Symphony Technology Group, per the acquisition release); no revenue disclosed)
    Founded
    2002

    Sources: criticalmention.com and 19 more on the map.

    Critical Mention on the PR software map

  • The AI visibility map

    Media monitoring and media contact software for PR teams, with a GEO Analytics tool that tracks how brands appear in AI answers. Source: criticalmention.com.

    Category
    PR and monitoring
    Capabilities
    Tracks answers, Cited sources, Content (partial) and PR and outreach
    Founded
    2002

    Sources: criticalmention.com and criticalmention.com.

    Critical Mention on the AI visibility map

  • The social monitoring map

    Earned-media monitoring suite covering broadcast TV, podcasts, online news and social media listening, with real-time alerts and a Developer API. An agent would use it to search broadcast and podcast mentions. Source: criticalmention.com.

    Category
    Social listening suites
    Price
    No pricing seen on homepage
    Platforms
    Podcasts and News
    Scale
    Established: a public parent, or a disclosed user or customer base ('2,000 organizations, including more than 100 media companies, use Critical Mention' (1 September 2015 release); owned by Onclusive since May 2022 (Onclusive is owned by Symphony Technology Group, per the acquisition release); no revenue disclosed)
    Founded
    2002

    Sources: criticalmention.com and criticalmention.com.

    Critical Mention on the social monitoring map

Launches and dated events, newest first

  1. Becomes the Mention module, adding global print, social and premium content

    Product launch, . In the US, Critical Mention's monitoring and analytics now run as the Mention module of Onclusive's Unified Platform. The module adds global print, more social channels and premium content to Critical Mention's broadcast and online coverage.

    Source: Onclusive newsroom. From the launch record.

  2. GEO Analytics launches in the US for AI-search brand visibility

    Product launch, . Tracks how a brand appears in answers from ChatGPT, Gemini, Grok, Claude and Perplexity, and which sources shape those answers. Critical Mention sells it as AI Brand Visibility.

    Source: Onclusive newsroom (owner of Critical Mention). From the launch record.

  3. Critical Mention joins Onclusive

    Acquisition, . Onclusive, owned by Symphony Technology Group, acquires Critical Mention, combining its monitoring and media contact database with Onclusive's monitoring and measurement.

    Source: Critical Mention release. From the PR software map.

  4. Critical Mention founded

    Founded, . Critical Mention is founded in New York City and launches as a media monitoring SaaS provider.

    Source: Critical Mention release (2015-03-06). From the PR software map.

Methodology and corrections: what counts as a launch, how each one is checked, and how to report an error.

License: CC BY 4.0. Reuse it with credit to Newsprint.

Cite as: Newsprint, "Critical Mention: what it sells, price and AI features", https://www.newsprint.com/companies/critical-mention/, updated 2026-11-12

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